What is Sentiment Analysis

What is Sentiment Analysis

Sentiment analysis, often referred to as opinion mining, is a specialisation within natural language processing (NLP). It concentrates on spotting and categorising sentiments expressed within textual content. The main goal is to determine the emotional context behind a string of words, which might be positive, negative, or neutral.

Vital components of sentiment analysis encompass:

Text Processing

The process initiates with the preprocessing of text. This procedure includes tasks like tokenisation (supplying unique digital symbolisation for paragraphs, sentences, words or segments), stemming (removing prefixes or suffixes to locate a common root word), lemmatisation (streamlining variants to a dictionary base form), and dispensing with stop words to cleanse and prime the data for analysis.

Sentiment Detection

This requires the application of algorithms and models to categorise the sentiment contained within the text. Sentiments can be sorted into:

Binary Classification

Labeling the text as either positive or negative.

Multi-Class Classification

Differentiating amongst multiple categories such as positive, negative, neutral, and sometimes mixed or other nuanced sentiments.

Fine-Grained Sentiment Analysis

Providing more detailed sentiment evaluations, such as very positive, positive, neutral, negative, and very negative.

Feature Extraction

To scrutinise sentiment, features like words, phrases, and even their contextual usage are extracted. This could include n-grams, parts of speech, and syntactic dependencies.


Various machine learning approaches can be employed to perform sentiment analysis:

  • Lexicon-Based: These utilise a prearranged list of words paired with their sentiment scores.

  • Supervised Learning: This involves training models on identified datasets where the sentiment is previously established. Popular algorithms include Naive Bayes, Support Vector Machines (SVM), and the latest deep learning models like recurrent neural networks (RNNs) and transformers.

  • Unsupervised Learning: Techniques such as clustering or topic modelling can be employed to detect sentiment without predefined labels, though this is less frequent and typically less accurate.

Uses and Applications

Sentiment analysis is frequently employed in several fields, including:

Market Research

Analysing customer reviews and feedback to measure product satisfaction.

Social Media Monitoring

Decoding public opinion on social media platforms.

Brand Management

Monitoring sentiment around a brand or company to administer its reputation.


Sentiment analysis encounters various obstacles, such as interpreting sarcasm, irony, and ambiguous language. Furthermore, context and industry-specific language can heavily influence the accuracy of the analysis.

Sentiment analysis is a powerful instrument for understanding and interpreting the subjective information within texts, enabling businesses and researchers to make more informed decisions based on the sentiments expressed by individuals.

Try 7 different AI ChatBot models

AI got a big boost in attention when ChatGPT-3 was launched. For some it was the marking of a new era in pushing the boundaries of tech and seemed OpenAI’s product had taken the market by surprise.

In fact, other developers are actively producing what would be the competition, or in some cases a varied, different model suited to a different application or scenario.

We see that AI is far from perfect and test out 7 alternative models. You may switch between them on the right and try for yourself, see if this “virtual assistant” could be of help or hinderance.

Watch this space as we will soon publish some further information on the models and the differences between them (plus practical application). For now, please do enjoy playing with our AI Chatbot :)

Model selected: